Privacy Policy

1. Introduction

Pivotwell ("we", "us", "our") operates a watch repair and restoration workshop at 89 Mittraphap Road, Nai Muang, Khon Kaen 40000, Thailand. This policy explains what personal data we collect when you use our website or contact us, how we use it, and what rights you have in relation to it.

If you have questions about this policy, you can reach us at [email protected].

2. Data We Collect

We collect only the information that's necessary to communicate with you and carry out the work you've asked about. This includes:

• Contact form submissions: your name, email address, and optionally your phone number and message.
• Phone or email enquiries: the contact details you provide when you reach out directly.
• Work order details: description of the watch, agreed scope of work, and correspondence related to a specific job.
• Website usage data: anonymised analytics data if you have accepted analytics cookies, including pages visited and approximate location.

We do not collect payment card information. Any payments are handled in person or via a separate secure channel.

3. How and Why We Use It

We use personal data for the following purposes:

• To respond to your enquiry about a watch service
• To create and manage a work order if you proceed with a service
• To contact you with updates during the work process
• To keep a record of work carried out (for warranty and reference purposes)
• To understand how the website is used and improve it

The legal basis for processing is your consent (for analytics cookies), performance of a service contract (for job-related communications), and legitimate interest (for record-keeping after work is completed).

4. Retention

Contact form enquiries that don't lead to work being carried out are retained for up to 90 days and then deleted. Work order records are retained for three years after the job is completed, as a reference for any follow-up. Analytics data is retained for 13 months.

5. Data Sharing

We don't sell or share your personal data with third parties for marketing purposes. We may share limited data with:

• Email and web hosting providers (for infrastructure only)
• Analytics providers such as Google Analytics, if you have consented
• Parts suppliers, where a reference to the watch model is needed to source components (no personal details are shared)

6. Cookies

Our website uses cookies. Essential cookies are required for the site to function correctly. Optional analytics and preference cookies are only set if you accept them. You can manage your cookie preferences at any time via our Cookie Policy page.

7. Security

Personal data submitted through the contact form is transmitted over HTTPS. Work order records are stored on access-controlled systems within the workshop. We do not store sensitive personal data beyond what is necessary for job management.

8. Your Rights

Under applicable Thai data protection law (PDPA) and where EU GDPR applies, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of data we no longer need to retain
• Object to processing in certain circumstances
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, contact us at [email protected].

9. Children

Our services are intended for adults. We do not knowingly collect personal data from anyone under 18. If we become aware this has happened, we will delete the data promptly.

10. External Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of the website after changes are posted constitutes acceptance.

12. Contact

For data-related enquiries: